You’re the person who makes sure every truck leaves on time, every crew knows where to go, and every customer gets their move. Here’s what your day looks like on MoveRight.
What this covers
This is your daily flow — the 15-minute morning routine is just the start. This guide covers the full day, from first check-in to end-of-day wrap.
Who uses this
Dispatchers and coordinators who manage the daily schedule. Owners — read this so you understand what your dispatcher should be doing.
6:30 AM — Early check (optional)
Some dispatchers like to scan their phone before they get to the office. You check for:
- Overnight texts from crew — someone calling in sick, truck issues
- Customer messages — reschedules, cancellations, address changes
If anything urgent came in, you start planning the fix before you sit down.
7:00 AM — The morning routine
This is your most important 15 minutes. Full guide here: The 15-Minute Morning Routine, but the short version:
- Review today’s jobs on the dispatch board
- Confirm every job has a crew and truck
- Send crew notifications (texts with job details)
- Check for same-day changes (cancellations, reschedules, late bookings)
- Verify crew availability (sick calls, truck issues)
- Confirm morning-of reminders went out to customers
7:30 AM — Crew arrival
Your crew starts showing up. You:
- Check them in — mark them as “on-site” in the crew availability view
- Hand out any printed job sheets (some crews prefer paper)
- Brief crew leads on anything unusual — “The Johnson job has a grand piano on the second floor. Make sure you bring the piano board.”
Most of this happens through MoveRight’s crew notifications, but a 30-second face-to-face with each crew lead prevents misunderstandings.
8:00 AM — First trucks roll out
As crews depart, you update the dispatch board:
- Change job status to En Route
- The crew updates this from their phone app, but you verify
Now you switch to monitor mode.
8:00 AM – 12:00 PM — Monitor and react
Your morning is a mix of watching and fixing:
Watching:
- The dispatch board shows real-time job status: En Route → Arrived → In Progress → Completed
- The live map (if enabled) shows truck locations
- The communication log shows text messages between crews and customers
Fixing:
- A crew member no-showed → find a replacement from your available list, reassign, send updated notification
- A customer called to add items → update the job record, notify the crew lead
- A truck broke down → reassign the job to another truck, notify the customer about a slight delay
Most days are boring. That’s the goal. Boring means everything is working.
See: Same-Day Dispatch Changes
12:00 PM — Mid-day check
You review the afternoon jobs:
- Are crews on schedule? (Check estimated completion time vs. actual progress)
- Do afternoon jobs still have a crew? (A morning job running late can cascade)
- Any customers asking for ETA updates? (Send them from the dispatch board)
2:00 PM — Start looking at tomorrow
You don’t wait until tomorrow morning to staff your jobs. By 2 PM, you:
- Open tomorrow’s dispatch view
- Assign crews and trucks for any unassigned jobs
- Send advance crew notifications so crew members know their schedule tonight, not tomorrow morning
This is the secret to stress-free mornings. If tomorrow is staffed by 2 PM today, your morning routine takes 5 minutes instead of 15.
4:00 PM — End-of-day wrap
As crews finish and return:
- Confirm all jobs are marked Complete in the dispatch board
- Flag any jobs with issues — damaged items, customer complaints, extra time. Add notes so the sales team can follow up.
- Update the crew availability for tomorrow — mark anyone who requested time off
4:30 PM — Hand off to the sales team
Any jobs that finished today need invoices. You don’t create those (that’s sales), but you:
- Confirm job completion notes are accurate
- Flag any jobs where the actual time exceeded the estimate (these need a change order before invoicing)
See: Sending and Signing Invoices
Your daily score
At the end of the day, you should be able to answer:
| Metric | Target |
|---|---|
| All crews assigned by 7 AM | 100% |
| Crew notifications sent | 100% |
| Tomorrow pre-staffed by 2 PM | 100% |
| Job completion notes entered | Every job |
| Customer reschedule calls handled | Same day |
Common questions
What if a crew member calls in at 6 AM? Pull from your available crew list. If nobody’s available, call a part-time crew member or ask another crew lead to pick up a helper. Update the dispatch board and send a new crew notification before the truck is supposed to leave.
What if two jobs overlap on the same truck? This shouldn’t happen if you’re pre-staffing. But if it does, assess which job can start later and push the arrival time. Call the customer immediately — they’d rather know now than wait at the door.
What happens next
- Master the board: The Drag-and-Drop Dispatch Board
- Handle chaos: Same-Day Dispatch Changes
- Crew management: Add & Manage Crew