When you book a move in MoveRight, your crew gets a text message with everything they need for the job — customer name, address, arrival time, and special instructions. No phone calls, no group texts, no “what time was that job again?” This guide covers what gets sent and how to customize it.
What this does
Auto crew notifications are text messages sent from MoveRight to each crew member assigned to a job. They include job details and are sent at key moments.
Who uses this
Dispatchers — you send the notifications and verify they went out. Owners — you configure what the messages say.
When notifications are sent
MoveRight sends crew notifications at these moments:
| Trigger | What happens |
|---|---|
| Job is booked | Crew receives initial job assignment text |
| Job is rescheduled | Crew receives updated date/time text |
| Crew assignment changes | New crew member receives assignment text |
| Morning-of (6-7 AM) | Crew receives a reminder with job details |
| Manual send | Dispatcher clicks “Send Crew Notifications” to resend |
What the text includes
A default crew notification includes:
- Customer name
- Move date and arrival time
- Origin address
- Destination address
- Truck assignment
- Special instructions (from the access notes field)
- Specialty items (piano, safe, etc.)
Example:
Job Assignment — May 3, 7:30 AM Customer: Sarah Johnson From: 123 Oak St, Chicago, IL To: 456 Maple Ave, Naperville, IL Truck: Truck 2 Notes: Condo has 2 flights of stairs. East side parking. Special: 1 upright piano
Customizing the message
You can customize the crew notification template in Settings → Notifications → Crew Templates.
Options:
- Add company name — “MoveRight dispatch for [Company Name]”
- Add crew lead highlight — show who the crew lead is for the job
- Add customer phone number — so the crew can call if they get lost
- Custom footer — “Call dispatch at [number] with issues”
Keep it concise. Crew members read these on their phones between jobs. Long messages get skimmed.
Sending notifications manually
After the morning routine, you can resend all crew notifications for the day:
- Open the dispatch board
- Click Send All Crew Notifications
- MoveRight sends a text to every crew member assigned to today’s jobs
You can also send to an individual crew member by clicking the notify button on their assignment row.
Verifying delivery
MoveRight shows the delivery status for each crew notification:
- Sent — message was delivered to the carrier
- Delivered — carrier confirmed delivery to the phone
- Failed — bad number or carrier issue
If a notification fails, call the crew member directly. Don’t assume they saw the text.
Common questions
Can crew members reply to the text? No — the notification comes from a MoveRight system number. Crew members should call the dispatch line or their crew lead if they have questions.
What if a crew member doesn’t have a phone number on file? MoveRight will skip them. Make sure every crew member in the system has a valid mobile number. Check the crew management page for anyone missing a number.
Should I still text the crew group chat? No. The whole point of auto notifications is to eliminate the group chat chaos. If your crew is used to a group chat, transition them: “Starting Monday, all job details come through MoveRight texts. No more group chat for assignments.”
What happens next
- Morning routine: The 15-Minute Morning Routine
- Dispatch board: The Drag-and-Drop Dispatch Board
- Crew management: Add & Manage Crew