The most successful moving companies run the same morning routine every day. It takes 15 minutes and prevents 90% of day-of problems. Here’s the routine.
What this covers
This is the daily dispatch routine — what you do every morning before the first truck leaves the lot.
Who uses this
Dispatchers and owners. If you’re dispatching and selling, do this routine first thing, then switch to sales.
Step 1: Review today’s jobs (2 minutes)
Open the dispatch calendar and switch to today’s view. For each job:
- Is the crew assigned? (Check for gaps — a 3-person estimate with only 2 people assigned)
- Is the truck assigned? (Check for conflicts — two jobs on the same truck)
- Are the access notes complete? (Gate codes, parking, special items)
- Has the customer confirmed? (Check for unread reminder bounces)
Red flags to watch for:
- A job with no crew assigned
- A crew member double-booked
- An address that’s incomplete or has no access notes
Step 2: Send crew notifications (1 minute)
Click Send All Crew Notifications. This texts every crew member their job details for today:
- Customer name and address
- Arrival time
- Truck assignment
- Access notes
- Special items to watch for
Do this the same time every morning. Consistency means your crew knows when to expect the text.
Step 3: Check for same-day changes (5 minutes)
Review your callback queue and pipeline for:
- Cancellations — remove from dispatch, free the crew and truck
- Reschedules — update the date, check crew availability for the new date
- Last-minute adds — if a lead signed and deposited overnight, book them if you have crew capacity
Step 4: Verify crew availability (3 minutes)
Check your crew availability view. Look for:
- Crew members who called in sick or are unavailable
- Trucks that are out of service (maintenance, breakdowns)
If someone’s out:
- Find a replacement from your available crew list
- Reassign in the dispatch board
- Send the updated crew notification
Step 5: Review the revenue dashboard (2 minutes)
Glance at the revenue dashboard to see today’s total across all dispatched jobs. This gives you a real-time pulse:
- Are you on track for the week’s target?
- Any jobs that are significantly under- or over-estimated?
- Quick mental check: does today’s revenue feel right for the number of trucks running?
Step 6: Send the morning-of reminders (1 minute)
MoveRight sends automatic morning-of reminders, but it’s worth confirming they went out. Check the communication log for each job — you should see:
- 48-hour reminder (sent yesterday for today’s jobs)
- Morning-of reminder (sent 6-7 AM today)
If a reminder wasn’t sent (rare — usually a bad phone number), call the customer directly.
The whole routine
| Time | Action |
|---|---|
| 0:00 | Review today’s jobs |
| 0:02 | Send crew notifications |
| 0:03 | Check same-day changes |
| 0:08 | Verify crew availability |
| 0:11 | Review revenue dashboard |
| 0:13 | Confirm reminders sent |
15 minutes. Every morning. No exceptions.
What happens next
- How to use the dispatch board: The Drag-and-Drop Dispatch Board
- Handling same-day changes: Same-Day Dispatch Changes
- The full booking workflow: How to Book a Move