11:47 PM, Tuesday. The number was for a Calgary office. The AI picked up. Here’s the transcript (anonymized, lightly edited for readability).
What the AI Knew Before the Call
Before the phone rang, the AI agent had:
- The business’s operating hours (8 AM – 6 PM MT)
- The service area (Calgary metro + 150 km radius)
- Current availability (next available estimate: Thursday)
- The operator’s preferred greeting and script
- The operator’s FAQ (pricing ranges, packing services, storage options)
The AI didn’t know the caller’s name, their move date, or what they needed. That’s what the next four minutes were for.
The Transcript
AI: “Hi, you’ve reached [Company Name]. Our office is closed right now, but I can help you get started. Are you looking for a moving estimate?”
Caller: “Yeah, we’re moving at the end of June. My wife and I, we’ve got a 3-bedroom house in [Calgary neighborhood].”
AI: “Great. End of June — is that June 28th, 29th, 30th, or are you flexible?”
Caller: “June 28th, a Saturday.”
AI: “Saturday the 28th works. Can I get your name and a callback number for our team?”
Caller: “[Name], and my number is [phone].”
AI: “Thanks, [Name]. And the address you’re moving from — is it in [neighborhood]?”
Caller: “Yeah, [address].”
AI: “And where are you moving to?”
Caller: “A condo in [different neighborhood]. About 20 minutes away.”
AI: “Got it. A couple of quick questions so our team can prep your estimate. About how many rooms of furniture? You mentioned 3 bedrooms — is there a living room, dining room, and basement as well?”
Caller: “Yeah, living room, dining room, and we’ve got some stuff in the garage too.”
AI: “Any items that need special handling — pianos, safes, large exercise equipment?”
Caller: “Just a treadmill, I guess. Does that count?”
AI: “We’ll make a note of it. Our team will call you tomorrow morning after 8 AM with a full estimate. You’ll also get a text from us in about a minute confirming we captured your info. Is there anything else I can help with?”
Caller: “No, that’s good. Thanks.”
AI: “Thanks for calling, [Name]. Talk to you in the morning.”
Call duration: 4 minutes, 12 seconds.
What Landed in MoveRight
The call ended at 11:51 PM. By 11:52 PM, the following was in the MoveRight lead queue:
- Name and phone number
- Origin address and destination address
- Target move date: Saturday, June 28
- Home size: 3BR + living room + dining room + garage
- Special items: Treadmill
- Call recording (full 4:12 audio)
- Call transcript (text)
- AI Call Recap: “Customer moving from [neighborhood] to [condo] on June 28. 3BR house + garage. Treadmill noted. Prefers a Saturday. Ready for callback at 8 AM.”
What Happened the Next Morning
The sales agent arrived at 8:00 AM. The lead was at the top of their queue — flagged “after-hours AI call,” timestamped 11:47 PM. They called back at 8:02 AM. The customer answered on the first ring.
The agent had the recap in front of them. They didn’t need to re-ask a single question. They confirmed the details, quoted the job, and booked it on the first callback.
Under the old system — voicemail → morning listen → callback → re-ask everything — that lead would have been called at 9:30 AM at the earliest. The customer might have already booked with the competitor they called at 11:50 PM.
What the AI Didn’t Do
It didn’t quote a price. It didn’t promise availability. It didn’t make up an answer to a question it didn’t know. When in doubt, it punted to the morning team. That’s not a limitation — that’s a design choice. The AI’s job is to capture, not to close.
The Avoca Partnership
MoveRight’s AI voice agent capability is built on our partnership with Avoca. The AI call agents are integrated directly with MoveRight’s CRM — no manual data entry, no separate system to check. The call recording, transcript, and recap flow into the lead record automatically.
What This Is Worth in Revenue
Back-of-envelope math for a mid-sized moving company:
- After-hours calls per week: 8–15 (industry estimate)
- Current close rate on voicemails: ~20% (most go cold overnight)
- Close rate on AI-captured leads: ~50%+ (warm lead, first callback, full context)
- Average job value: $800–$1,200
- Net revenue per booked after-hours job: ~$160–$240 (at 20% margin)
Even at the low end, one additional booked job per week from after-hours leads adds $8,000–$12,000/year in net revenue. The AI agent costs a fraction of that. The ROI is measured in weeks, not quarters.
Listen to a 90-second sample call, or hand us your after-hours line and we’ll show you the ROI in 30 days.
References:
- Avoca AI — https://www.avoca.ai/
- Chariot AI Voice Assistant — https://www.chariotmove.com/ai-voice-assistant
- Supermove — AI Voice Agents for Moving Companies — https://www.supermove.com/blog/ai-voice-agents-for-dummies-moving-company-edition